INFO

Terms of trade and administration of purchases and sales on truenorthskincare.dk are made by:

True North Cosmetics ApS
Byvej 55
2650 Hvidovre

CVR: 35864520

These terms and conditions apply only to consumers.

PRODUCT INFORMATION

At truenorthskincare.dk the most important properties of the product are stated. If you have further questions about a product, please feel free to contact us at info@truenorthskincare.dk

ORDERING PRODUCTS

When you send an order via www.truenorthskincare.dk the order is a binding offer to purchase products in accordance with these terms and conditions. Before you approve your order, you will have the opportunity to correct or delete products that you have added to the shopping cart and change the information you have provided in connection with your purchase. Your order is not shipped or binding until you have clicked "approve order".

PRICES AND PAYMENT

The price for a product is the price (s) that are stated at truenorthskincare.dk at the time of ordering. Reservations are made for printing errors and sold-out items. The price for any delivery is stated on your order, and the total price for your order is stated on the order confirmation.

All prices for products on truenorthskincare.dk are valid until they are changed. The prices are stated in Danish kroner incl. VAT, but excl. It is possible to pay with Dankort, VISA-Dankort, Mastercard, VISA, VISA Electron, Maestro, JCB Cards. Upon payment, a transaction fee corresponding to the rates set by NETS Danmark A / S is charged.

True North Skincare only deducts the amount from your account when the respective order is ready to ship. Once the transaction is complete, it will appear in your account. When paying by debit card, your information is sent directly and SSL-encrypted to True North skincare's payment provider. True North skincare thus does not have access to your payment information.

ORDER

True North Skincare sends you an electronic order confirmation to confirm your purchase. The order confirmation contains the order number, name, address, delivery address, payment method, specification of the ordered products and the total price incl. any delivery costs.
True North Skincare receives a digital copy of all orders, but it is recommended that you print out the order confirmation yourself, as it contains essential information about the sale. The order confirmation is also relevant if the purchase is canceled or if you have objections to the purchase. Final agreement is entered into when the order confirmation is sent from True North skincare and the agreement includes the products that are in the order confirmation.

Upon receipt of the order confirmation, it is recommended that you review it and contact True North skincare immediately if you believe it contains errors or discrepancies. What is stated in the order confirmation applies unless you submit objections in writing immediately upon receipt of the order confirmation, as True North SkinCare will ship the product immediately upon receipt of the order.

DELIVERY

It costs DKK 45.00 to have the package delivered in Denmark. For purchases over DKK 500.00, there is free shipping. Expected delivery time is 2-5 business days from the date of order confirmation. True North skincare is responsible for the goods until you have received them. The shipment is delivered with GLS to your home address or at a parcel collection point that the recipient has chosen. You will receive the address for the package pick-up location and the time when the package is ready for collection on the e-mail that was used on the webshop when the order was placed. The shipment will be available for pickup in 5 business days. You can also choose to add a company address as the delivery location.

The delivery costs associated with your purchase appear on your order as well as order confirmation and will be charged along with your payment for the purchased item.

30 DAYS RIGHT OF WITHDRAWAL

You have the right to cancel your purchase until 14 days after you have received the purchased or up to 30 days after the first delivery.

You can undo the purchase of a product by:

  • To notify True North skincare of this and return the product
  • To refuse to receive the product and at the same time give us a clear message about it
  • To not pick up the product and at the same time give us a clear message about it.

In order to exercise the right of withdrawal, you must notify us by unequivocal statement within 30 days of receipt of the item. The message must be written to info@truenorthskincare.dk. You can also use a standard cancellation form and send with a return if you want to cancel your purchase. The form will be included with your order confirmation and can be found at the bottom of this document.

You can not regret a purchase by simply refusing to receive the item without at the same time giving us clear notice.

It is recommended that you save the receipt or documentation that you sent the message as well as the purchased one.

RETURN

If you regret the purchase, the item must be returned to:

True North Skincare - Address: System Transport A / S
Kumlehusvej 1, 4000 Roskilde

When returning, you should make sure that the goods are securely packed. You are responsible for the package / goods until we receive it / them. Therefore save the postal receipt and possibly track and trace number. The product you return must be in the same condition as upon receipt.

You must return your order no later than 30 days after you have notified us that you wish to cancel a purchase. You must pay the cost of returning the item yourself when you regret a purchase.

STANDARD WITHDRAWAL FORM

(this form is completed and returned only if the right of withdrawal is exercised)

To: info@truenorthskincare.dk

  • I / we (*) hereby announce that I / we (*) wish to exercise the right of withdrawal in connection with my / our (*) purchase agreement for the following goods (*) / provision of the following services (*)
  • Ordered on (*) / Received on (*)
  • Consumer name (Consumer names)
  • Consumer address (Consumer address)
  • Consumer signature (Consumer signatures) (only if the contents of the form are communicated on paper)
  • Date

(*) Delete where not applicable

Some items are not covered by the right of withdrawal including:
- Delivery of goods which, for health protection or hygiene reasons, are not suitable for return and where the packaging has been broken after delivery.

As these are skin care products, you will thus lose your right of withdrawal if you break the packaging or use the product, as the product is therefore not suitable for return for health or hygiene reasons.

REFUND OF THE PURCHASE AMOUNT

If you regret your purchase, you will receive the money back that you may have paid incl. any costs of True North skincare shipping the purchased item to you as soon as True North skincare has received your notice that you regret your purchase. When returning products, you will only receive the money when True North skincare has had the opportunity to examine the returned item.

In the event of an impairment for which you are liable, this purchase amount will be deducted.

IF YOU WISH TO COMPLAIN

If you want to complain about your purchase, you can write an e-mail to info@truenorthskincare.dk You can also submit a complaint about an item that you have purchased from us to the Center for Complaint Resolution at the Danish Competition and Consumer Authority, Carl Jacobsens Vej 35, 2500 Valby. You can complain to the Center for Complaint Resolution via www.forbrug.dk .

You can also use the European Commission's online complaints portal when submitting a complaint. This is particularly relevant if you are a consumer residing in another EU country. The complaint is submitted here: https: // webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage . When submitting a complaint, you must state our e-mail address: info@truenorthskincare.dk

DUTY OF INVESTIGATION AND DEFECTS

When you receive the purchased item, you must immediately examine the purchased item, including carefully inspecting the delivered item to determine if it has any defects or deficiencies. You can complain to True North skincare within two years of receiving the purchased item if there are any defects or deficiencies. However, you should always remember to complain within a reasonable time after you have discovered the error or defect.

PERSONAL INFORMATION

The information that you provide to True North skincare in connection with your purchase via truenorthskincare.dk (name, address, telephone number, e-mail, etc.) as well as information that you may otherwise provide True north skincare are treated confidentially and used to dispatch your order, for statistical use as well as in connection with other contact with you. True North skincare does not collect information about you from other sources. Personal information is transmitted from you to truenorthskincare.dk in unencrypted form. Personal information is stored by True North skincare in a database on a secure server to which there is no public access. Your information is stored for up to 6 years and only to the extent that it is legal. According to the Personal Data Act, you have the opportunity to insight into and correct the personal information that concerns you. You can also object to the further processing of your personal data.

Credit card information is transmitted via True north skincare to NETS over a secure and encrypted SSL connection. True north skincare thus does not have access to your payment card information.

USE OF COOKIES

To facilitate the procedure for your future purchases at True North skincare, truenorthskincare.dk uses a so-called "cookie". It is a small file that is stored on your own PC. It means that you do not have to enter your address the next time you buy products at truenorthskincare.dk You can of course delete the cookie on your PC.

MARKETING

When you provide your e-mail in connection with a purchase at True North skincaare, True north skincare may use the e-mail address to contact you regarding the current agreement as well as for the marketing of similar products, unless you have declined this. Furthermore, True north skincare may generally use the email address to market products and services to you to the extent that you have agreed to receive this marketing material. You can always opt out of receiving marketing materials by using the link in the electronic marketing materials that you have received.